Shipping policy

Thank you for shopping with Solven.Co. We are committed to delivering your order as quickly and efficiently as possible.

Order Processing

• Orders are processed within 1–2 business days after payment has been successfully received.
• Orders are processed Monday through Friday, excluding weekends and public holidays.
• During peak seasons or promotional events, processing times may be slightly longer.

Once your order has been shipped, you will receive a confirmation email with your tracking information.

 

Shipping Times

Estimated delivery times are:

Please note that these are estimated delivery times and are not guaranteed.

 

Tracking Your Order

Once your order has shipped, you'll receive a tracking number via email.

Please allow 24–72 hours for tracking information to become available after receiving your shipping confirmation.

 

Shipping Costs

Shipping costs are calculated at checkout unless a free shipping promotion is being offered.

Any applicable shipping fees will be displayed before you complete your purchase.

 

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

 

Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order.

If you notice an error, contact us immediately at support@solven.co.

If your order has already been processed or shipped, we may not be able to modify the shipping address.

Solven.Co is not responsible for orders delivered to an incorrect address provided by the customer.

 

Delayed Deliveries

While we strive to deliver every order within the estimated timeframe, delays may occur due to:

• Severe weather conditions
• Customs inspections
• Carrier delays
• High shipping volumes during holidays
• Other circumstances beyond our control

We appreciate your patience and understanding should any unexpected delays occur.

 

Lost or Missing Packages

If your tracking information indicates your package has been lost, or if it has not arrived within a reasonable time after the estimated delivery window, please contact us at support@solven.co.

We'll work with the shipping carrier to investigate the issue and provide an appropriate resolution.

 

Split Shipments

If your order contains multiple items, they may be shipped separately from different warehouses to ensure the fastest possible delivery.

You may receive multiple tracking numbers, and items may arrive on different days.

 

Contact Us

If you have any questions about your order or our shipping policy, please contact us.

Solven.Co Customer Support
Email: support@solven.co